Terms of Service

These Terms of Service (“Terms”) govern the use of the website and online store operated by Tobetobekusa Co., Ltd. (“we,” “us,” or “our”) under the name Tobetobekusa (the “Site”).

By accessing or using the Site, you agree to these Terms, our Privacy Policy, our information provided pursuant to Japan’s Act on Specified Commercial Transactions, and any other policies posted on the Site.

1. Products

We primarily offer ceramic works, artworks, and related items created by individual artists.

We make every effort to present photographs, dimensions, colors, textures, and other product information as accurately as possible. However, the appearance of colors and textures may vary from the actual item depending on your device, monitor settings, lighting, and other viewing conditions.

As each piece is individually handcrafted, variations in shape, dimensions, color, glaze, and other characteristics may occur. Pieces may also exhibit features resulting from the making and firing processes, such as warping, crazing, pinholes, iron spots, stone bursts, and variations in glaze.

For information regarding returns, exchanges, and other conditions of sale, please refer to our information provided pursuant to Japan’s Act on Specified Commercial Transactions.

2. Orders and Availability

Many of the items we offer are one-of-a-kind, and inventory may be shared between our physical gallery and online store.

While we make every effort to keep our inventory information up to date, an item may occasionally become unavailable even after an online order has been placed, for example when it is sold at our physical gallery at approximately the same time. In such cases, we will contact you promptly and refund any amount already paid.

We reserve the right to refuse or cancel orders that we reasonably determine to involve fraudulent activity, unauthorized resale, or other inappropriate use.

For information regarding order confirmation, payment methods, shipping, cancellations, returns, exchanges, and other conditions of sale, please refer to our information provided pursuant to Japan’s Act on Specified Commercial Transactions and other applicable policies posted on the Site.

3. Intellectual Property

All text, photographs, images, videos, logos, designs, and other content appearing on the Site are owned by Tobetobekusa Co., Ltd., the respective artists, or other lawful rights holders and are protected by applicable intellectual property laws.

Except as permitted by law, no content from the Site may be reproduced, republished, modified, distributed, sold, or otherwise used without prior permission from the relevant rights holder.

4. Prohibited Activities

When using the Site, you must not engage in any of the following activities:

• Any activity that violates applicable laws or public order and morals;
• Any activity that infringes the rights of us, our artists, or any third party;
• Any activity that interferes with the operation of the Site;
• Placing orders or registering information using false or misleading information;
• Unauthorized access or any activity that compromises the security of the Site; or
• Any other use of the Site that we reasonably determine to be inappropriate.

If we determine that these Terms have been violated, we may restrict access to the Site, cancel orders, or take other measures as reasonably necessary.

5. Third-Party Services

The Site is operated using the e-commerce platform provided by Shopify. We may also use services provided by third parties for payment processing, shipping, and other functions.

Your use of such services may be subject to the terms of service, privacy policies, and other conditions established by the respective service providers.

All sales of products and transactions with customers through the Site are conducted directly by Tobetobekusa Co., Ltd.

6. Personal Information

For information regarding how we collect, use, and handle personal information, please refer to our Privacy Policy.

7. Disclaimer

We make reasonable efforts to ensure that the information provided on the Site is accurate. However, errors may occasionally occur in product descriptions, prices, availability, or other information.

If we discover an obvious error in a product price, availability, description, or other information, we reserve the right to correct the information and, where reasonably necessary, modify or cancel an order after contacting the customer.

To the extent permitted by applicable law, we are not responsible for delays or damages resulting from circumstances beyond our reasonable control, including natural disasters, communication or system failures, carrier delays, customs procedures, or other similar events.

8. Changes to These Terms

We may revise these Terms from time to time as necessary and in accordance with applicable law.

Revised Terms will take effect when posted on the Site or on another date specified by us.

9. Governing Law and Jurisdiction

These Terms and the use of the Site are governed by the laws of Japan.

Any dispute arising out of or relating to the Site or transactions with us shall, unless otherwise required by applicable law, be subject to the jurisdiction of the competent courts having jurisdiction over the location of our principal place of business in Japan.

10. Contact

For questions regarding these Terms, please contact:

Tobetobekusa Co., Ltd.
Tobetobekusa
Email: info@tobetobe-kusa.jp

For our business address, telephone number, and other legally required business information, please refer to our information provided pursuant to Japan’s Act on Specified Commercial Transactions.